![]() ![]() Click on the three dots on the problematic game and choose the Repair option. ~ Clear the App Cache: Select the three dashes in the far-left corner of the EA app. ~ Run EADesktop as Administrator: Use EADesktop to launch the EA App and Run it As Administrator (C:/Program Files/Electronic Arts/EA Desktop/EA Desktop. Locate and run the EAUpdater.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop or whatever directory you installed the app in. ~ Force the EA App to Update: Force the EA App and EABackgroundService to close via task manager. ![]() View and delete browser history in Microsoft Edge This is due to the Sims 3 launcher still using parts of IE to function and can mess up the download and install process if not done. This also ensures that when you go to install Store content it installs into a new Sims 3 folder. Move your Sims 3 user folder (\Documents\Electronic Arts\The Sims 3) to your desktop to keep files safe. They are trying to make the migration as seamless as possible, but some players still have issues with the switch over.īefore starting the troubleshooting process: ~ Troubleshooting the EA App, Sims 3 and Store Content: ![]() Sims 3 Store World Can't Register or Install: This issue may require contacting EA Customer Service for help. Sims 3 store content: I "Do Not Own The Item" (Possible Account Issue) Sims 3 is not launching anymore on EA App: (Game Failed to Launch) Sims 3 Expansion/Stuff Packs Not Downloading (Stuck Preparing) or Installing From EA App: ✦ Here are some open reports that you can post in: For convenience, here are the direct download links to the CAW files: Origin: 1.69 –– Steam/Disk: 1.67 Ifin' you need them. You can also use the Steam or Disc version if you have it. However, if you're still having issues with say, Edit in-game not working, please see the unofficial work-around linked above. ~ Important Note for CAW Players: The EA App and CAW seems to work now (for some). ** I do try to keep an eye out for new updates on the work-around and try to keep this post updated with that info. ~ EA App Work-around: ✽As of June 19th 2023 - Work-around May Not Work Anymore✽ I have also made notes (posted here) of a work-around posted on Twitter by p0358 and shared by PuzzlezAddict here on answers.ea. (Sims 3 Tech Board: ) and/or EA Customer Service. ~ Run the EA Error Reporter: ( ) and share your Report ID via a post at answers.ea Sims 3 Technical Help Board. If you don't see the option, change the location in your browser window to U.S. You may need to try asking about it with Live Chat Support. Missing game and/or add-ons seems to be an account issue, like code(s) being blocked or game entitlements not being recognized as owned. ~ Consider Contacting EA: ( ) after looking at your purchase history to see if the packs do show up on your account. ~ Check Your EA Account via the Website: Login to your EA Account via the EA Website ( ) to check your purchase history. If you're having problems with launching the EA App, Sims 3 or downloading it's add-ons and store content, or missing game, add-ons please consider trying the following: However, they are still looking into the issues, as there are more games affected than Sims 3 and Sims 4. I've seen tons of reports of problems with the migration. They have made the EA App a requirement (as of end of Feb 2023). I've been trying to keep up with the new information on the EA App, Sims 3, expansions, stuff packs and it's store content. ![]()
0 Comments
Leave a Reply. |